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Questions? We have answers!
Frequently Asked Questions
How do I pay my bill?
Most insurance carriers allow you to pay online:
Click here for a list of Personal Lines Carriers
Click here for a list of Commercial Lines Carriers
If you can’t find your policy number or carrier, you can always call us and we can help you make a payment over the phone.
How do I file a claim?
If you need to file a claim, make sure to call us first! Our team will help you determine if a claim should be filed and connect you with the insurance carrier to start the claims process. We will even follow up throughout the claim if needed.
Visit our Claims page to learn more.
How do I add someone to my policy?
Give us a call at 717-761-4600. We ask that you have the following information handy because we are going to ask for it.
- Policy holder’s name and the name of the driver you would like to add.
- Policy number or address.
- What cars are being removed or added (if any) and their VIN numbers.
- Specify coverage- will you need more? You can also choose to keep it the same as the other vehicles on your policy.
How do I cancel a policy?
If you’ve recently sold your home or vehicle, obviously, you don’t want to continue making payments on those policies. We don’t blame you.
Just give us a call and let us know. Please note that we work with dozens of different insurance companies, so if you’re looking for a new policy, we can do the shopping for you as well.
How do I update my mortgage company?
If your mortgage company has changed, simply give us a call to let us know. Changes are a common occurrence, and most mortgage companies do not inform the insurance carriers when they make a switch. It’s very important for us to have the correct mortgage information on the insurance policy so your coverage doesn’t get interrupted.
What is a deductible?
A deductible on your insurance policy is what you pay out of pocket before the insurance kicks in. This is to prevent extremely small claims from being filed as insurance is for larger emergencies. For example, if your auto deductible is $250 and you have $2,000 in damages, the insurance company will pay the contractor repairing it $1,750, and you would pay your $250 deductible.
Here’s something you should keep in mind when choosing coverages and deductibles.
Higher deductible = Lower car insurance rate and higher out of pocket costs.
Lower deductible = Higher car insurance rate and lower out of pocket costs.